charter-mini Keith Norris2023-04-01T06:15:52+07:00April 1st, 2023| Share This Story, Choose Your Platform! FacebookTwitterLinkedInRedditTumblrPinterestVkEmail About the Author: Keith Norris Keith is a long time practitioner of continuous improvement, an author, a proud husband and father, cyclist, ice hockey player, and CEO at Complete XRM, inc.